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Return Policy

Return & Exchange Policy

RETURNING AN ITEM FOR A CREDIT NOTE 

Goods may be returned to us (Marigolds) within 14 days (including weekends) of the delivery date for a store credit to the value of the goods purchased. Shipping costs will never be included in the refund price unless the product is faulty. If goods are paid by Afterpay a 5% fee will be taken off the total.

Please note Marigolds does not cover return postage costs for returns. The store credit is valid for 12 months from the date of issue and can be used as payment towards any purchase except for gift cards.

 

SALE ITEMS - NO RETURNS 

SALE ITEMS are excluded from our return policy. This includes all items purchased at less than the normal full price stated, so this includes any discounted product/promotion and the item in question may not be in the sale items collection as such but is still excluded and unable to be returned for a store credit if discounted. 

 

PREORDER ITEMS

All preorder items are able to be returned for a store credit as normal. A preorder item is a specially ordered item. Please do not purchase a preorder item and request a refund, we only are able to offer a store credit. Please note when you are purchasing a preorder item you are entering a purchase with Marigolds where we are ordering you a product at your request in that particular style/size. From time to time preorders may be delayed and we advise that you should be aware of this before purchasing. Please have this in mind when purchasing a preorder item, and add this time into account for the expected delivery in case of delays out of control. As a small business we are unable to accept cancellations on preorder items as this is a specially ordered item.

 

PRODUCTS UNABLE TO BE RETURNED

Due to hygiene reasons we also do not accept the return of pierced jewellery or any garments without the original  tag attached.  Items sent back to us after the 14 day period will be sent back at the senders cost, the 14 day period begins on the day that the item is first delivered. 

 

PRODUCT EXCHANGES

We do offer exchanges. To return an item, please email us at shop@marigolds.co.nz.  All postage costs incurred to get the goods back to us, will not be covered by us. We suggest using a courier with tracking to insure we safely receive the goods. The item you return to us, must be in immaculate condition as you received, with no marks, smells or wear and tear. If an item is returned with the above points we will immediately return the item back to the customer, no store credit or refund will be offered. The item also must have the original tags and packaging on it to be accepted back as a return. If you are wanting another size we suggest that you purchase the new size you are wanting and we will credit you once we have received the returned item.

 

GENERAL RETURNS INFORMATION 

No returns, exchanges or store credits will be offered on any sale item, no exceptions.  

 When you send your items back to us please expect a reply and store credit within 5 - 10 business working days, however whilst we advertise this wait time our returns team do aim to have returns processed faster than this.  

 

FAULTY ITEMS

 Faulty items must be returned ASAP. The item at fault will be then sent back to our supplier for further investigation, if we have the same item in stock and at the discretion of our staff we may offer an immediate exchange. We will keep in contact with you on getting a replacement, or we will provide a store credit, dependent on the situation. All postage costs incurred to get the goods back to us, will not be covered by us immediately. In time after further investigation the postage fees may be refunded back, dependent on the situation. On the returns form please add into the notes that your returning a faulty item. 

 PLEASE NOTE; MARIGOLDS DOES NOT OFFER ANY RETURNS FOR REFUNDS, ONLY STORE CREDITS WILL BE GIVEN. 

CONTACT OUR RETURNS TEAM at shop@marigolds.co.nz

 

 

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